At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future.

This vision is about you. We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria, Republic of Benin and Ghana. We have...
Read more about this company

Service Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 10 years
• Location Other
• Job Field Customer Care 

Ref No: SM

Details

• We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
• The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
• We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

Responsibilities

• Responsible for the regional E-2-E (End – to -End) customer experience.
• Dashboard reporting to the business and stakeholders.
• Should able to design and manage customer interaction to meet or exceed customer expectations.
• Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
• Focus on reducing Customer Churn
• Inspire Customer Advocacy and increase Revenue.
• Support and basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
• Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security

Experience

• Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
• Must be able to demonstrate a consistent profile of solution provider/problem solver with references.

Remuneration

• The position attract competitive remuneration.

Method of Application

Interested and qualified? Go to Globacom on www.gloworld.com to apply

At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future.

This vision is about you. We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria, Republic of Benin and Ghana. We have...
Read more about this company

Sales & Marketing Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 10 years
• Location Other
• Job Field Sales / Marketing / Retail / Business Development 

Ref: S&MM

Details

• We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
• The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
• We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

Responsibilities

• Develop sales strategies and approaches for various products and services.
• Run through special promotions, sponsored events, etc.
• Maintains excellent relationships with clients through superior customer service.
• Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships.
• Reinforce Brand Preference.

Experience

• Minimum of 10 years Sales experience in a multinational Company.
• Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
• Excellent written and verbal communication skills.

Remuneration

• The position attract competitive remuneration.

Method of Application

Interested and qualified? Go to Globacom on www.gloworld.com to apply

At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future.

This vision is about you. We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria, Republic of Benin and Ghana. We have...
Read more about this company

Service Delivery Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 10 years
• Location Other
• Job Field Customer Care 

Ref No: SDM

Details

• We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
• The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
• We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

Responsibilities

• Responsible for the regional e-2-e (End to End) Service Delivery.
• Manage Partner and vendor to deliver on customer requirements.
• Responsible for the good customer experience.
• Should able to design and manage customer interaction to meet or exceed customer expectations.
• Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
• Support with basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
• Manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security
• Keeps Demo equipment operating by following operating instructions provided partners

Experience

• Minimum of 10 years’ experience as Service Delivery Manager (SDM).
• Good experience of Partner management (internal & external), technological upgrade and upsell management in tandem with the Service manager
• Excellent written and verbal communication skills.

Remuneration

• The position attract competitive remuneration.

Method of Application

Interested and qualified? Go to Globacom on www.gloworld.com to apply

At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future.

This vision is about you. We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria, Republic of Benin and Ghana. We have...
Read more about this company

Software Developer

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 6 - 7 years
• Location Lagos
• Job Field ICT / Computer 

Reporting To: Head of Applications.

What You'll Do

• You will work collaboratively in small teams and iteratively through design and development to deliver fully functioning bank services and integrations, channel systems (USSD,  web-based and mobile applications ).
• In this role, you will employ agile methodologies to quickly provide the bank with the solutions needed. You will help combine the latest open source technologies together with traditional Enterprise software products.
• As a software Lead, you will be a core member of the team with responsibilities that range from driving the architecture design and technology decisions for shaping the next generation products for various internal teams to ensuring that we stay on the leading edge of technology.
• You will also be responsible for leading development teams while delivering best in class enterprise grade software solutions across a breadth of different platforms and technologies.
• You are a flexible and adaptive engineer, who effectively communicates across a broad range of stakeholder groups from engineers to business users, as well as effectively leading a project work-stream.

Key Result Areas    
Service Management:

• Ensure that all services are implemented and that they operate correctly.
• Ensure that all the relevant monitoring tools are deployed
• Prepare Service Reports for the service management meetings.
• Responsible for service improvement deliverable to address systems SLA shortcomings.
• Respond to escalations from business, customer-care, merchants and other stakeholders

Project Design and analysis:

• Requirements gathering.
• Translating requirements into technical design – with documentation.
• Coordination of development effort – if needed – from Product Development.
• Effort estimation.
• Prerequisite analysis.

Project Implementation and Integration:

• Planning of the implementation of projects.
• Implementing projects.
• Coordination with the technical operations team to ensure that application support is seamless.

Technical Relationship:

• Build technical relationships with the Engineers and other internal technical stakeholders and the bank’s partners.
• Develop a positive view of the bank among the IT staff at the customer’s/ merchant’s / partner’s  premises
• Assist in reporting requirements when they arise from business teams.

Skills & Qualifications

• Graduate or Master's degree; or equivalent work experience
• 5-7 years of experience in software development, including leading a team and a project work-stream.
• Develop, test and implement new software programs.
• Experience with integrating / supporting a major core banking / SVA application
• Development of technical specifications and plans.
• Make good technical decisions that provide solutions to business challenges
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Strong application development knowledge of any of the following technologies: PHP, Perl, Java, XML, Javascript, Oracle DB, MySQL,Postgres, Ruby on Rails, HTML, CSS.
• Engineering practice experience such as code refactoring, design patterns, design-driven development, continuous integration, building highly scalable applications, application security.
• Architecture, development and design of complex distributed enterprise applications
• Demonstrated track record of successfully understanding the business requirements and designing realistic and effective solutions
• Knowledge of Agile software development process
• Familiarity with testing frameworks such as RSpec, JUnit or Selenium
• Ability to work collaboratively in a team environment and effectively with people at all levels in an organization.

Method of Application

Interested and qualified? Go to Globacom on www.gloworld.com to apply

At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future.

This vision is about you. We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria, Republic of Benin and Ghana. We have...
Read more about this company

Sales and Marketing Specialist

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 years
• Location Akwa Ibom
• Job Field Sales / Marketing / Retail / Business Development 

About the Job

• An aggressive, target driven, result oriented salesman with broad experience in field sales supervision, customer service, trade development, promotional management functions, sales reporting, sales presentation, brand marketing reporting, and general management procedures.
• Hold ultimate accountability for proficient staff management operations.
• Consistently adhering to high quality standards.

Requirements

• 10 years of working experience in sales and marketing, 6 years experience at management level within the FMCG, ICT and brand building sectors.

Method of Application

Interested and qualified? Go to Globacom on www.linkedin.com to apply

At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future.

This vision is about you. We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria, Republic of Benin and Ghana. We have...
Read more about this company

Tax Consultant

• Job Type Full Time , Hybrid
• Qualification BA/BSc/HND
• Experience
• Location Lagos
• Job Field Finance / Accounting / Audit 

Role Description

• This is a full-time hybrid role for a Tax Consultant at Globacom.
• The Tax Consultant will be responsible for tax planning, compliance, preparation, audits, and ensuring adherence to tax law.
• The role is primarily located in Lagos, with the flexibility for some work from home.

Qualifications

• Tax Planning and Compliance skills
• Tax Preparation and Audits skills
• Knowledge of Tax Law
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Relevant certification (CPA, ACCA, etc.) is a plus
• Experience in a similar role in the telecom industry is advantageous
• Bachelor's degree in Accounting, Finance, or related field

Method of Application

Interested and qualified? Go to Globacom on www.linkedin.com to apply

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.

With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers.

In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company

Data Engineer

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 years
• Location Lagos
• Job Field Data, Business Analysis and AI  , ICT / Computer 

As a Data Engineer, you will interact with the engineering team to solve problems and build, extend, optimize and refactor the back-end architecture of our growing products. This will involve working on our existing codebase along with new projects. Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams at AADL are involved in every part of our development life cycle.

Responsibilities

• Efficient, scalable, and high-quality data architecture: Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Continuous availability of clean, accurate, and up-to-date data: Acquire data from primary or secondary data sources and maintain databases/data systems
• Actionable insights that inform strategic business decisions: Identify, analyze, and interpret trends or patterns in complex data sets
• Increased stakeholder satisfaction with analytics outputs: Work with management to prioritize business and information needs
• Seamless integration of data solutions with infrastructure and systems: Coordinate with Infrastructure Team, System Engineering & DBA groups.
• Reduced operational overhead and improved service delivery: Understand the capabilities of platform and ensure effective delivery/operations engagement

Educational Qualifications:

• A Bachelor’s degree in ICT, Computer Science, Electronics Engineering, or related field from a recognized university
• 5+ years’ experience 
• Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
• Scripting language – Shell or Python 
• A good understating on Payment Banks and the architecture

Relevant Experience:

• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages, databases, programming frameworks.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Other requirements: 

• Out of many tools and technologies, we use Java, MongoDb, Cassandra, Redis, Twem, Netty extensively for our back-end development; knowledge of these tools will be an added advantage.  

Method of Application

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.

With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers.

In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company

Android Engineer

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 years
• Location Lagos
• Job Field ICT / Computer 

The Android Engineer plays a pivotal role in designing, developing, and scaling high-performance Android applications that serve millions of users.

This position involves full ownership of the mobile app development lifecycle—from prototyping and optimization to launch and iteration—while adhering to best-in-class coding standards and industry practices.

The engineer is responsible for building modular, maintainable, and scalable architecture, integrating advanced Android APIs, and driving innovation through proprietary SDKs and cutting-edge features.
 

Responsibilities

• Faster time-to-market and continuous product improvement: Exposed to entire development lifecycle as you prototype, create, optimise, test, launch, and refine the Airtel Android Apps.
• Future-proof, maintainable codebase with high reusability: Play a critical role in ensuring modular and scalable design and architecture of Android Apps. Keeping up to date with best industry practices and lead adopting new technologies.
• Increased customer satisfaction and app engagement: Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
• Measurable growth in active users and feature adoption: Build features that will reach millions of users.
• High team velocity and seamless cross-functional collaboration: Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
• Efficient code reuse and reduced development time for new apps: Develop cutting edge functional modules that will be integrated across all our Android apps.
• Strategic partnerships enabled through robust technical infrastructure: Build proprietary SDKs to enable partnerships with other industry leaders.
• Culture of creativity and problem-solving within the team: Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.

Educational Qualifications: 

• 5+ years’ experience  developing large scale Android applications
• Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
• Knowledge of popular Android frameworks – Espresso, RxJ ava, Retrofit, Dagger, Jetpack, Firebase
• Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications 

Relevant Experience :

• Worked with RESTful APIs, third-party SDK integrations and common technologies like HTTPS, JSON, OAuth and SQL. 
• Proficiency in Kotlin (preferred) and Java
• Experience developing backend services – RESTful APIs, GraphQL will be a big plus 
• Experience working with A/B testing, Event frameworks will be a plus.
• Ability to collaborate and drive results cross-team, ina complex working environment
• Experience working in a cross-functional Agile team. 
• Care for quality with an obsession for performance and willingness to spend time testing the team's work, as well as yours.

Method of Application

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.

With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers.

In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company

Sourcing Executive

• Job Type Full Time
• Qualification BA/BSc/HND , MBA/MSc/MA
• Experience 7 years
• Location Lagos
• Job Field Procurement / Store-keeping / Supply Chain 

The job holder is to monitor and manage the procurement of Marketing and General Services related equipment and services at the right price, right quantity & quality from the most appropriate vendor at full cost of ownership to the benefit of Airtel to ensure good service delivery to its customers.

Responsibilities

Manage the processing of contracts from project brief to contract completion in conjunction with the Legal department

• Checking/confirming payment terms, price & duration of project briefs in line with what was agreed for the contract
• Ensuring stakeholders (User department and vendor) agree on conditions of the contract
• Following up with Legal to ensure contract is drafted and sent to the vendor and fully signed internally.

Manage the end-to-end Purchase Order process for procurement of goods and services within their area of responsibility in line with approved purchasing requests.

• Sourcing/recommendation of vendors for the task
• Sending RFP/RFQs to the vendors 
• Opening of bids and tendering evaluation/recommendation
• Negotiation and cost optimization/savings
• Contract award
• Processing PO on Oracle
• RFP response meetings to communicate details to vendors regarding tenders

Manage vendor relationships in accordance with company guidelines, to support the realization of agreed procurement contracts & timelines for delivery.

• Vendor follow-up on key deliverables
• Management of vendor relationships to ensure SLAs are realized
• Timely closure of POs

Provide accurate information and guidance to user groups and other staff in Support of the planning, budgeting and goal setting processes to establish procurement goals. 

• Accurate benchmarking of prices against market prices
• PO reports for budget teams.
• Ensure BOQ is in line with approved price book/rate card.

Manage price & contractual negotiations in line with favorable payment terms, statutory regulatory requirements, competitive pricing, quality assurance and delivery timelines favorable to the company.

• Contract negotiations
• Meeting with vendors/User to agree on SLAs and timelines
• Ensuring prices are in line with NCC/NOTAP regulatory requirements
• Detailed price negotiations using quotes as benchmark

Generation of required Procurement reports (Spend & Savings report, Sourcing performance report, Contract management report, Single source & emergency request report)

• Provision of Spend/savings report
• Contract renewals/expiration reports
• Provision of emergency request reports/reasons for the emergencies and supporting approvals
• Providing support to Snr Mgr Marketing Procurement on identification and corrections of process gaps in internal control environment.

Manage sourcing process for recommending/identifying the most suitable vendors required for projects/tasks

• Vendor sourcing through RFIs
• Recommendation of vendors through referrals from other Telcos and Multinationals.
• Ensuring compliance to pay policy and process.

Provide payment support services

• Follow up for prompt payment to vendor

Vendor Performance evaluation to ascertain vendor competence & capability

• Periodic vendor evaluation(quarterly/biannually)
• Vendor competency assessment

Improvement of internal Audit score

• Ensuring compliance to the sourcing processes.
• Assisting Head Sourcing in identifying and taking necessary corrections in gaps identified in internal control environment  

Qualifications

Educational Qualifications

• Bachelor’s degree
• Associate Member/Student Member of Chartered Institute of Purchasing & Supply, UK

Relevant Experience

• Minimum of 7 years Procurement experience

Other requirements 

• Achieving results and meeting targets in a timely manner
• Proactive attitude towards meeting objectives
• Interpersonal skills
• Strong Analytical skills
• Good ethical attributes

Method of Application

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.

With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers.

In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company

Technology Compliance Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 years
• Location Lagos
• Job Field ICT / Computer 

Responsibilities

Process/Policy Compliance

• Process and Policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs 
• Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
• Constantly engage with Technology Functions (Networks & IT at Group and OPCOs to align the processes and closure of all open issues

Improvement projects 

• Identify and drive projects for assigned function: business and customer Impacting, revenue/cost impacting and mentoring project teams, using lean and six sigma tools.

Regulatory QoS interface management to ensure that all regulatory parameters are effectively tracked.

• Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT) and ensure compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensure effective implementation of adherence to regulatory   QoS standards and requirements

Effective Interface with Internal Assurance group team for close looping.

• Effective engagement with the IA group team to define the audit and pain areas.
• Engage within the OPCO to ensure the learnings of the audit findings from other OPCOs are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker and close looping for the OPCO
• Ensure all the audit observations of the OPCOs are effectively closely looped. 
• Ensure process gaps are identified and shared with process owner/function head for implementation. 
• Ensure technology gaps are identified and shared with relevant stakeholders for implementation 
• Interface with Networks and Information Technology for audits and closures.

Educational Qualifications  

• A Bachelor’s degree in Electrical/Electronics or Computer Science 

Relevant Experience 

• Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
• Minimum of 3 years Telco Networks audit experience.
• Experience evaluating Network Architecture etc. 
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills 
• Relationship Management

Method of Application

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company

IT, SME, Sales & Distribution

• Job Type Full Time
• Qualification BA/BSc/HND , MBA/MSc/MA
• Experience 5 - 7 years
• Location Lagos
• Job Field ICT / Computer 

Responsibilities

Process/Policy Compliance

• Process and policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs 
• Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCo) to align the processes and closure of all open issues
• Act as the primary expert and advisor for all sales and distribution applications, ensuring alignment with business goals and industry best practices.
• Stay up-to-date on emerging trends and technologies in sales and distribution applications within the telecommunications sector, including omni-channel strategies, analytics, and partner integrations.

Improvement projects 

• Identify and drive projects for assigned function, both Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
• Lead the analysis, design, implementation, and continuous improvement of sales and distribution application platforms, including but not limited to CRM, order management, inventory, channel management, and partner portals.
• Collaborate cross-functionally with sales, distribution, IT, product, and business units to gather requirements, define solutions, and deliver application enhancements.
• Advise on digital transformation and automation initiatives targeting the sales and distribution domains, including go-to-market strategies, digital channels, and process optimization.
• Lead or support vendor selection processes, contract negotiations, and RFP development for new tools or platform upgrades.
• Develop and maintain technical documentation, solution designs, and knowledge transfer materials.

Operational

• Align with regulatory teams for all key QoS KPI’s for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of  KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory    QoS standards and requirements,
• Monitor, troubleshoot, and resolve issues within the sales and distribution applications to ensure system reliability, data accuracy, and user satisfaction.
• Conduct system demos, end-user training, and provide subject matter guidance for operations and support teams.

Effective Interface with Internal Assurance group team for close looping.

• Effective engagement with the IA group team to define the audit and pain areas.
• Engage within the OPCO to ensure the learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learnings tracker and close looping for the OPCO
• Ensure all the audit observations of the OpCos are effectively close looped. 
• Ensure process gaps are identified and shared with Process owner/Function Head for implementation. 
• Ensure technology gaps are identified and shared with relevant stakeholders for implementation
• Interface with Networks and Information Technology for audits and closures.

Qualifications

Educational Qualifications 

• Bachelors/Masters degree in computer science, systems analysis or a related study.

Relevant Experience 

• 5-7 years of work experience on BSS/OSS design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Proven expertise in sales and distribution application landscapes (CRM, order management, distribution management, inventory, channel/partner management).
• Hands-on experience configuring and optimizing leading sales and distribution software processes.
• Strong understanding of sales processes, distribution channel models (direct/indirect, online, partner), and industry best practices
• Experience in systems integration, API management, data migration, and analytics.
• Strong analytical and problem solving skills
• Stakeholder management
• Project management
• Business Analysis
• Software Architecture and Design
• Software Testing

Method of Application

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.

With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers.

In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company

Regional Agency Support Officer

• Job Type Full Time
• Qualification BA/BSc/HND , MBA/MSc/MA
• Experience 3 years
• Location Lagos
• Job Field Sales / Marketing / Retail / Business Development 

Job Description

• The job holder will recruit, support, and manage regional aggregators, champion POS management and distribution in the assigned region and manage other Smartcash and Airtel Money Agency Businesses in the region. The role is also responsible for the onboarding, and training of aggregators/aggregator agents.

Responsibilities

• To achieve revenue target within state/area 
• POS Management 
• Channel branding and visibility 
• Distribution Infrastructure 
• Industry Awareness/Competition Intelligence 
• To ensure Aggregators promptly make fund available to all Agents under their network and ensure zero float balance of all Agents 
• Drive minimum of 15 transaction counts per Agent per day 
• Constantly identify opportunities for increasing quality Aggregator base within the region 
• Take full custody of all POS devices assigned to the region 
• Responsible for assigning POS devices to aggregators based on qualifying criteria 
• Responsible for managing all POS devices in the region 
• Coordinate POS distribution, retrieval and other support issues as might be required. 
• Coordinate the repairs of faulty POS devices in the region working with the state EUS team. 
• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region 
• Identify visibility opportunities for Smartcash brand within the region 
• Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory. 
• Train aggregators on POSM deployment to agents in line with “Picture of success”.
• To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region. 
• Ensure each aggregator recruits a minimum of 500 agents to drive the business 
• Identify and leverage on the distribution opportunities in the region. 
• Drive market penetration in the various state of the region 
• To effectively report competitive activities in the various states in the region and implement adequate counter initiatives. 
• Track on-going initiatives in Market 
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

Qualifications

Educational Level  

• A first degree in any discipline. 
• A Master’s Degree would be an added advantage 

Working Experience

• Experience in the Fintech Space would be an advantage.
• 3years of commercial/ business management experience and 1 – 2 years of relevant experience in POS Management
• Team leadership experience 
• Computer literacy 
• Sales knowledge 
• Product/ Service development  & management
• Interpersonal skills 
• Customer orientation

Method of Application

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
Read more about this company

Manager - Business Strategy

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 6 - 13 years
• Location Lagos
• City Ikoyi
• Job Field Project Management 

Reports To: Senior Manager - Business Strategy

Division: Strategy and Innovation

Mission:

• Support the organisation’s strategy development and review process
• Actively collaborate with stakeholders across the business to monitor and report delivery of strategic objectives, priorities, initiatives and KPIs 
• Support the cascading of Group and Opco strategic objectives, priorities and initiatives across the business in collaboration with Corporate Communications and other stakeholders  
• Support preparation and facilitation of Board and Leadership retreats by undertaking research, preparing executive presentations, guiding divisions in the preparation of required retreat documents, capturing highlights, preparing retreat reports, etc.

Description:

• Contribute to the development and/or evaluation of financial and business cases for relevant initiatives. 
• Financial modelling: work with multiple (often finance-related and non-related) sources of data, integrating fact-bases and assumptions to develop complex financial and operational models. 
• Track and report on the financial performance of strategic projects, ensuring adherence to project budget and schedule, as well as providing insights and recommendations for improvement where relevant 
• Develop in-depth understanding of the business and external market forces
• Provide an analytical mindset to solving complex business problems and provide relevant insights for Leadership to make business decisions.
• Focus on content development for initiatives and projects which are required to be incubated by the Strategy & Innovation team.  
• Ensure content and solutions are aligned to global best practice
• Facilitate diagnostics and problem-solving workshops, applying economic/ business principles and recognizing intricacies of complex problems, to develop innovative solutions.
• Deploy rigorous analytical and data synthesis skills; in particular develop decision support models to guide strategy and key operational decisions.
• Support the identification and framing of projects in response to market/industry dynamics, business unit and enterprise-wide priorities. 
• Articulate project scope, delivery requirement, business case requirements and implementation milestones
• Translate teams' discussions and decisions into effective presentations (tailored to audience and purpose)
• Work with Senior Management to prioritize initiatives within Strategy & Innovation to allocate effort to mission-critical areas
• Drive implementation of strategic initiatives and projects, ensuring the delivery of business objectives and goals
• Challenge senior business leaders and the status quo utilizing data and analytical capabilities
• Provide support to Management by demonstrating conceptual capability, problem solving skills, agility and environmental market awareness to improve business outcomes.
• Act as an effective change agent utilizing influence, stakeholder analysis and change management techniques

Education:

• A first degree in a related field
• Possession of Project Management certification and/or an MBA is advantageous.
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Experience working on business transformation projects
• Minimum 4 years’ experience working in a global/multinational management consultancy (understanding emerging markets)
• Management experience is advantageous
• Advanced experience working with Microsoft Excel, Microsoft PowerPoint and Microsoft Project
• Creating strategy documents to address business problems
• Project management experience

Method of Application

Interested and qualified? Go to MTN Nigeria on ehle.fa.em2.oraclecloud.com to apply

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Officer - Escalations and Service Recovery

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 3 - 7 years
• Location Lagos
• City Ikoyi
• Job Field Customer Care 

Mission:

• Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Description:

• Handle prepaid billing complaints, investigating customer issues and developing resolutions to enhance customer experience.
• Identify and track product/system errors, billing issues, and product feature defects, escalating issues as necessary. Ensure integrity and accuracy of product functionality on all applicable systems.
• Track customer complaints and maintain records and support first-call resolution efforts across all channels.
• Assist in root cause analysis to identify trending issues.
• Participate in post-implementation reviews of products and services and liaison with support teams to ensure defects on MTN products and services are corrected and recommendations implemented.
• Promote and ensure compliance with (Company policies, processes and procedures, overall objectives of the organization, regulatory & legal) within the business framework.
• Participate in Projects and requirement review sessions for Process Improvement on Prepaid sim Functionalities.
• Ensure all assigned Trouble tickets are resolved and closed within the agreed SLA.
• Reconcile billing and adjustments on customer transactions
• Channel Support Framework: Management and Support of MTN Service Centers, Connect Stores & Points, Virtual Teams, ISON online team, Account Management Partners and other internal teams.
• Attend and resolve complex issues escalated by departments like Customer Relations, S&D, Staff, IT support etc.
• Collaborate with other teams to carry out User Acceptance Test (UAT)/Sanity prior to rollout of products/services/process redesign to ensure it conforms to all agreed customer support requirements, standards and ensure products meet specification and requirement to satisfy customer needs.
• Participate in the design, development and management of products, services, and applications that meet the requirements of MTNN’s prepaid customers. (product Review)
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Take ownership of customer issues reported and see problems through to resolution, Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Review claims related to product and service transactions, advise the legal unit on customer experience management, and attend court appearances to defend the reviews conducted.

Education:

• First degree in related discipline 
• Fluent in English 

Experience:

3-7 years’ experience which includes

• Experience working in a medium organization. 
• Experience in a call Centre (Prepaid) environment (Customer Care Rep (Retention& Churn):
• Root cause and analysis

Method of Application

Interested and qualified? Go to MTN Nigeria on ehle.fa.em2.oraclecloud.com to apply

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
Read more about this company

Manager - SME Segment

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 6 - 13 years
• Location Lagos
• City Victoria Island
• Job Field Sales / Marketing / Retail / Business Development 

Mission:

To develop and execute strategic marketing plans for the micro sub segment of Nigeria’s MSME market segment and achieve market and value share goals in the short, medium, and long term, in line with MTNN strategic objectives.

Description:

• Contribute to the ambition 2025 and Beyond with clear strategy to action and operational plans.
• Plan and develop Small and Medium Segment growth strategy in conjunction with Solution Development, Brand & Communications, Sales Enablement, and other relevant units across MTNN.
• Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product or service delivery, marketing spend, average revenue per user (ARPU), return on investment (ROI), as well as proposing next steps.
• Develop creative and innovative approaches to drive sustainable growth in the SME segment market.
• Provide direction for the development of communications to drive understanding of value propositions and achieve business objectives.
• Drive innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, the launch of products, product or process innovation, business model innovation, etc.
• Utilize strong analytics skills to understand customer behavior and position solutions, working with relevant units across the business.
• Apply research skills to accomplish business objectives; analyze data, search for patterns and trends, and develop key findings, conclusions, and indicated actions from qualitative and quantitative customer research.
• Provide support for advertising, promotions, and events independently from the concept stage (agency briefing, script-storyboard development) to execution (production-flighting).
• Identify, review, and monitor the demographic and vertical profiles of the SME segment.
• Ensure the SME segment marketing strategies are based on clear value propositions that are aligned to maximize existing and new opportunities.
• Evaluate new market opportunities for expansion and revenue growth.
• Provide solution delivery and performance tracking support to Senior Manager, SME segment.
• Drive technology and ICT usage and uptake across small and medium segments in Nigeria.
• Implement key decisions made by the Senior Manager, SME Segment, ensuring that they are tailored to the needs of the segment.
• Review market and internal conditions, develop marketing strategies that grow MTNN’s revenue streams, exceed individual targets and objectives, and assist the department in planning and developing budgets for the upcoming year.
• Integrate quality management procedures into all business processes within the SME Segment function and their effective deployment on a day-to-day basis.
• Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all set targets and KPI’s are met or exceeded.
• Provide any other necessary assistance required in support of the business plan or tactical plans agreed on an ad hoc basis.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.

Education:

• A first degree in business administration, marketing, economics, finance, or any related discipline
• Fluent in English
• A master’s degree in business administration will be an added advantage.

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience in the enterprise market in the telecommunications industry
• Experience in developing propositions, channel development, as well as sourcing new business opportunities
• Knowledge of the functions and operations of the telecommunications industry.

Method of Application

Interested and qualified? Go to MTN Nigeria on ehle.fa.em2.oraclecloud.com to apply